Second Synology NAS Failure in 5 Months


  • Am Vor 16 Tage

    Gamers NexusGamers Nexus

    Dauer: 11:18

    Synology seems to have an issue with power failures on their NAS products. This is the second Synology NAS failure in 5 months for us.
    Ad: Buy Gigabyte's Z390 Master motherboard (geni.us/VGdZP on Newegg)
    Watch the first NAS failure video here: 13thfloorgallery.com/v-video-t_P203uaAkU.html
    One failure is unlucky, two is a coincidence. We'll see if we get to three+ dead Synology NASes. In the meantime, the common problems seem to be (1) fans spin up, but the device doesn't power-up the drives, (2) Synology NAS power button doesn't work, (3) Synology NAS won't turn on, and (4) a failing PSU or power cable, just from research online and our own experience. In this instance, our distributor friend's Synology 918+ sometimes had the fans power on, sometimes not, but it never was accessible.
    Grab something from the GN store here: store.gamersnexus.net/
    Like our content? Please consider becoming our Patron to support us: www.patreon.com/gamersnexus
    ** Please like, comment, and subscribe for more! **
    Follow us in these locations for more gaming and hardware updates:
    t: twitter.com/gamersnexus
    f: facebook.com/gamersnexus
    w: www.gamersnexus.net/
    Host: Steve Burke
    Video: Andrew Coleman, Keegan Gallick

    gamersnexus  gamers nexus  computer hardware  synology  synology nas  synology nas won't turn on  synology nas power button doesn't work  synology nas review  synology ds918+  synology ds918+ review  synology ds1515+  

Gamers Nexus
Gamers Nexus

This is our distributor's NAS (the 918+). Sometimes the fans spin-up, sometimes they don't (they did briefly on the second try here). The power button rarely works (but does sporadically). Either way, even when the fans do spin-up, the NAS isn't accessible and the hard drives don't receive power. He has since successfully migrated to a refurbished replacement from Synology.

Vor 16 Tage
ClassicGOD
ClassicGOD

Do they have a 'bios battery' ? Intermittent boot up issues, fans on but no boot etc sound like a classic issues some platforms have when the battery fails or is failing. Even my 5yo PC that is disconnected from power everyday started to have boot issues some time ago - new battery fixed it right up. Similar thing happens with some HP thin clients - power light on but no monitor output if the battery is too low.

Vor 8 Tage
GlassTopRX7
GlassTopRX7

Refurbished stuff with most vendors is typically tested thoroughly tested but may have cosmetic issue. My personal experience with it has been very good only done it items costing over $300. Research the vendors policy on it though. I see where you are coming from though. In general I think those small office\home NAS's aren't worth it if you have any computer skills at all. For you guys there is the whole reviewing aspect so that make sense.

Vor 9 Tage
Lukáš Němec
Lukáš Němec

Please stop buying crap from synology and build FreeNAS with Wendell!

Vor 10 Tage
Act1veSp1n
Act1veSp1n

DIRTY POWER...put new unit on UPS.

Vor 11 Tage
Joshua Gastaldello
Joshua Gastaldello

Get linus to come over and build you an overkill backup rig ;)

Vor 12 Tage
bawitdaba1337
bawitdaba1337

Probably intel c2000 failure, very common

Vor 6 Stunden
itsnotatoober
itsnotatoober

I built you a monster NAS server. Forget NAS. This is 88TB HDD. 16GB RAM, 1TB SSD, 10Gb Nic, 8-core 2.1 Ghz Xeon, 1050ti video card. $4,000 http://pcpartpicker.com/list/tLjRbX (You're welcome.)

Vor 7 Stunden
V
V

My first synology lasted 11 years 24/7, but I proactively swapped drives 3x during that time. I bought a used synology that was 3 years old and it is still running 5 years later 24/7. All that being said I have now migrated to Asustor - cheaper and better hardware at similar price points, and lower power requirements

Vor 19 Stunden
Leslie Marentette
Leslie Marentette

It's really up to the manufacturer to accept or refute consumer claims of poor build quality. It's not like most manufacturers make public their RMA numbers and let us see root cause failure ratios. Keeping in mind that everything dies of something eventually, what would be most interesting is when a product died and from what. Two devices dying very young and in a similar manner, would require a very large number of the same products to survive to extreme old age, in order to restore confidence and reliability numbers to a reasonable level. Another way to look at this is simple failures in parts per million, lets say these two models of NAS were each built in 100k volume, then GN has just discovered 10PPM failure numbers for two different models of NAS from the same manufacturer. You go online and read about nine other people with each model experiencing the same sort of failure and and so the PPM failure rate is now closer to 100PPM. You know that most people don't bother posting their experience, so you use a reasonable multiplier like 5x so you can reasonably assume the failure rate is at least 500PPM...And at that level you can say manufacturing quality is out of control or there is a design flaw. What I don't understand is the people who comment that we consumers or our reviewers should be 'careful' about calling out manufacturers when their junk breaks ... these manufacturers are big boys ... they ensure we never get to see the whole picture or what's really going on ... I say call it 100% garbage and recommend never using their products until or unless they provide their RMA data, carefully broken out by age of failure and root cause, as evidence to refute our claims and substantiate their quality. If their products are actually any good, they should be proud to show and verify the integrity of the RMA data they have collected.

Vor 21 Stunde
Stefan
Stefan

Dude if you want to be sure you get something good, call Linus and Wendel.

Vor Tag
Juraj Benak
Juraj Benak

At worked had couple of DS and an RS and at home got currently two, one DS918+ and one DS916+ and never had a power issue like that. I will assume that you use UPS to filter power? Regardless, it's under warranty so it shouldn't be an issue to get it fixed. That's the beauty with the recent plus series - 5 year warranty!

Vor 2 Tage
Ben Kucenski
Ben Kucenski

I have the 8-bay synology and awhile back it had the blinking blue light of death going on. The fix was to pull all the drives out and then it would start up. Make sure you keep them in the same order. Then I had to reinstall the OS and put the drives back in. No data was lost and it's been doing just fine since. If you're having a power issue, maybe check your battery backup solution. It may be sensitive to power spikes. I have all my systems plugged into batteries.

Vor 2 Tage
Louis Dubé
Louis Dubé

buy the RackStation RS3617xs+ and stop to use consumer product

Vor 2 Tage
Adrian B
Adrian B

It's better to have used, rack mounted Synology NAS, than many new desktop units. RAID 6, ECC memory and redundant, switchable PSU's.

Vor 2 Tage
mastrDC
mastrDC

Simple PC with some harddrives and Unraid and all your worries are gone.

Vor 2 Tage
Chris Moore
Chris Moore

Are you guys using a UPS for all of your gear? Highly recommended if you are not.

Vor 3 Tage
TheOrangeGuy NA
TheOrangeGuy NA

Sorry about your NAS problems. I found the synology to be easy to use (all I would do is store time machine backups and other backups to it) but I wouldn’t dare run any business with it. Synology wants to appear enterprise with their higher end offerings. The only enterprise feature I see is dual power supplies. They are all SINGLE controller and you cannot do rolling upgrades even if you had two synologys with their HA. True HA is hard and the Dell/EMC, HP, Netapp offerings with dual controllers make you pay for it in initial cost and support.

Vor 3 Tage
John Turney
John Turney

Make your own nas, and make a video of it.

Vor 3 Tage
AN N
AN N

This seems to be a common issue with ALL small business / home gear: wifi routers, switches, IP cameras, NAS systems. Nothing seems reliable overtime when operated 24/7. I have found some interesting hacks to get my own equipment to be reliable in a 24/7 environment but you shouldn't have to re-engineer this gear.

Vor 4 Tage
Paul Fejervary
Paul Fejervary

Build your own with . Free NAS

Vor 4 Tage
Real DC13
Real DC13

I went from Synology to UnRaid and now I'm going over to GlusterFS on Cent. I have had 11 Synology DS and RS setups and most had failures also since the 1513+ I got years ago. Heck just built my friend a 24TB NAS with 2 10Gb nics for 1900 I'm at 432MB writes on a 50GB file so I'm stoked and bet he will also since its just for file storage and watching movies on a few xboxs and snapshots for vms.

Vor 4 Tage
Richard Leadbetter
Richard Leadbetter

So if you had the issue since purchase then clearly a manufacturing error that I am sure synology would be happy to replace. For the desktop units usage is key.... what load were these units under? The RS range are super stable and units have been running under high constant load for years and years and years...

Vor 5 Tage
AdamCarter MI5
AdamCarter MI5

Synology’s quality has gone down considerably... what bugs the crap out of me is their processors are always at least 2 years old. I’m switching to QNAP

Vor 5 Tage
Gals Herp
Gals Herp

build ur own. cheaper, faster, easier, more flexibility. unraid.

Vor 5 Tage
Rubik Llatneb
Rubik Llatneb

Has Barnacles had this issue with his?

Vor 5 Tage
Alan Torrance
Alan Torrance

You should operate all computer equipment and accessories on an "Uninterruptible Power Supply" (U.P.S.), so as to prevent power surges, brown-outs and downright failures from damaging the equipment. More IT equipment is in workshops for repair after damage from power supply glitches than for any other reason, on equipment that is not so protected. I even run my TV on an "Uninterruptible Power Supply".

Vor 5 Tage
Kerry
Kerry

Been using a Synology at work. 1 unit for 5 years 1 for 2 years. Personally one for 4 years and just bought another. Never had an issue out of any of them except for bad drives. What are you guys doing to them?

Vor 5 Tage
Carlos Santos
Carlos Santos

co op with linus

Vor 5 Tage
Michael Hansen
Michael Hansen

At this point, I think you're better off with FreeNAS on a spare PC.

Vor 5 Tage
Justin Wing
Justin Wing

I had a Qnap fail on me, took forever for them to RMA it, then the replacement one broke. I switched to Unraid.

Vor 5 Tage
Paul Mikols
Paul Mikols

Sooo, why not have UPS on a clearly sensitive component of a business? Seems you guys have power issues.

Vor 5 Tage
Ryan Wells
Ryan Wells

Time to get Linus in here for a NAS build.

Vor 5 Tage
BigBear2512
BigBear2512

Make a co-op with Linustechtips.

Vor 6 Tage
Jimmy H
Jimmy H

Most likely got hair in the NAS.

Vor 6 Tage
Sal Morreale
Sal Morreale

My 1518+ died 3 years in, similar power issue. Once I got though there awful tech support email system they issued me another. A real pain in the ass but they did correct the problem. Thing is there software seems real stable. I am not a professional user. My 2 cents.

Vor 6 Tage
Evert Chin
Evert Chin

at this point, i think building your own NAS is a much better choice considering you will be using these for a long time to come. why risk even more issues when a self-built NAS is far better in term of maintainability.

Vor 7 Tage
Dennis Schulz
Dennis Schulz

Using a QNA TS 563 Pro with 20TB as storage an backup device for about 4 years. It was not always easy but at the end I could rely on. I‘m using it for encrypted storage with gigabit and 10gbit networking and an SSD cache. The device backs itself up to cloud storage. Data is encrypted before uploading. So it should be somehow secure. The most I can do this way.

Vor 7 Tage
The Chaos Pope
The Chaos Pope

1. If you have a piece of equipment that is critical to your business, then you should have a corresponding level of service with the manufacturer or a 3rd party, OR you should have other plans to repair/replace the equipment promptly. 2. Anytime you are dealing with a RMA part, it's going to be refurbished. All hardware manufacturers work this way and it's spelled out in the warranty. If you're within the window to return the product, you can return it to the vendor if you want new hardware or a refund. Outside of this, you're getting the warranty service that was included with your purchase. If the problem was present from day 1, they shouldn't have been "dealing" with it and should have engaged the manufacturer or vendor and gotten it returned/swapped then.

Vor 8 Tage
David Grishko
David Grishko

Freenas....

Vor 8 Tage
Logrowlf
Logrowlf

I've had the same problem with the same model. And that 8 bay you have.

Vor 8 Tage
Lord Ba'al
Lord Ba'al

Have you tried hitting it. That sometimes works.

Vor 8 Tage
Ryan Smith
Ryan Smith

Makes me feel better about Drobo. I guess none of these are great. At least with a Drobo if it fails all you have to do is swap the drives and boot the new unit, you don't even have to worry about the order.

Vor 8 Tage
ASUSTOR TV
ASUSTOR TV

That's how ours and Synology's work as well. Standard feature.

Vor 6 Tage
Tim Ramich
Tim Ramich

If they are refurbished it doesn't mean they haven't fixed a known issue. Even more likely that you get a better unit that way.

Vor 8 Tage
alfblack2
alfblack2

ug. Was slowly inching towards synology. Now I'll just build a linux raid file server in that case.

Vor 8 Tage
alwaysraiders
alwaysraiders

Qnap Ts-877

Vor 9 Tage
Ethan Word
Ethan Word

Yeah this is why I always tell people to do custom NAS systems lol.

Vor 9 Tage
Jason Snyder
Jason Snyder

This happened to me as well, In my case it was an 1815+. Bought a new power supply on Ebay at their suggestion since the RMA would take so long, Didn't fix it then had to wait for the RMA anyway. Used to run my business website on it, but now I use a service just in case, that down time was a killer. I no longer use it for mission critical stuff. Still a great NAS, I love it, but the problem is too widespread.

Vor 9 Tage
Ali Neil
Ali Neil

10gbE internal is cool (and getting cheaper every year), but dont tell me these devices require it in any task, real world or synthetic. They are just so unbelievably slow. For giggles, set one in JBOD and attempt to write to each drive simultaneously. You'll find the controller cant cope with 4x single drive speed, let alone the overheads for a sweat ZFS , or a crappy raid5 or raid6 performance. They just dont have the muscle or ram or cache required.

Vor 10 Tage
muffemod
muffemod

Synology is the bottom feeder tier of NAS storage.

Vor 10 Tage
Airbag888
Airbag888

Odd I've had my 1812+ for about 5 yrs works 24/7 and Synology support came through fast when I had a raid failure at one point no data loss.

Vor 10 Tage
asdfrw32
asdfrw32

nooooooooooooo im scared.

Vor 10 Tage
Mark Holtz
Mark Holtz

This is why I built a FreeNAS box.

Vor 10 Tage
Jamie Ficken
Jamie Ficken

Nothing pisses me off more than buying something new and in under a year getting a refurbished product when warrantied. It tends to make me not buy from that company any more.

Vor 10 Tage
Jamie Ficken
Jamie Ficken

I've had great luck with the ReadyNAS 5-series NAS at work and at home, however, their warranty and CS is kind of poop. Expect no warranty or CS if you don't buy from an authorized reseller. I'd just build a FreeNAS system though in your situation.

Vor 10 Tage
Derek P
Derek P

Time to build one with off the shelf parts.

Vor 10 Tage
Mark J
Mark J

I forget how many of Synology's ive binned because they have failed. In the end, i got a PC, a SATA 12 Disk Card and away i went. Never looked back, there is no good reason to buy these things anymore

Vor 10 Tage
Josh Roberts
Josh Roberts

Time for Linus to come with a 45Drives storage unit!

Vor 11 Tage
remle ikawura
remle ikawura

Just build your own nas already.

Vor 11 Tage
TuxKey
TuxKey

I have to qnap nas systems one 5 drive older and a newer 9 drive one both older then 3yr and both still running without problems

Vor 11 Tage
juise99
juise99

With all the hardware you guys have FreeNAS is your answer!

Vor 11 Tage
David Bern
David Bern

You get what you pay for.....garbage

Vor 11 Tage
Act1veSp1n
Act1veSp1n

I got 4 different units and none of them failed ever. It could be that your new office has dirty power - I put all of mine on UPS.

Vor 11 Tage
Act1veSp1n
Act1veSp1n

Could be also a shitty distributer or something.

Vor 11 Tage
NoNegotiations
NoNegotiations

My biggest question is how is the power button not working, do you turn it on/off every morning/evening or what?

Vor 11 Tage
Trae Watkins
Trae Watkins

I have an a1815+ that the same thing happened 1 month after the 3 year warranty expired (2 months ago). I contacted them and they sent me a brand new one. For mine the power brick was the fault, it would supply the power but it had a PG Failure. I will say that I have a feeling that these power supplies may not have enough overhead for the random assortment of drives that may be put in the devices. Id have to check the specs but I would be willing to bet that they were designed around relatively low power low RPM drives. I imagine that most people are putting in 7200 RPM drives in them that may not be the lowest power draw drives. Also do you put it on a battery backup? Over the years I have determined that dirty power causes more problems than anything else. And if these power supplies are borderline for the drives being put in them that would kill the power supply quick fast and in a hurry.

Vor 11 Tage
Brad Larson
Brad Larson

Corporate IT consultant here. We have replaced 4 separate DS1515+ within the last 6 months. Synology was great to work with and made it a painless process. You do have to give them a credit card number if you want them to ship the replacement before you send in the defective unit which makes sense.

Vor 11 Tage
Gordon McLellan
Gordon McLellan

Nock on wood, I have a Synology rs-24something something chooching away in the datacenter for more than five years now. Added six more 4tb drives to it a few years back and use it exclusively for disk to disk backup / DR. Haven't touched the power button in well, since it was turned on the first time?

Vor 11 Tage
rjk ‪
rjk ‪

Thecus is nice.

Vor 11 Tage
Ryan Cribari
Ryan Cribari

I have a DS1815+ and it failed in the exact same way. Synology did replace under warranty but it wasn't even a year old.

Vor 11 Tage
dergrunepunkt
dergrunepunkt

Living in the states and knowing how to build a PC you "don't have excuse" to build your own NAS and snap FreenNAS on it and forget about this stupid black boxes

Vor 11 Tage
Anthony Handcock
Anthony Handcock

A refurb replacement at six months? Really? Under UK law you'd be entitled to a full refund from whoever sold it to you. In fact, given the nature of the product as a storage device, you'd probably be entitled to a full refund for a lot longer period measured in years.

Vor 11 Tage
Brian Coville
Brian Coville

I had a power switch on a computer they caused a lot of grief the same symptoms unfortunately it cost me a lot of money until I realize what the problem was. watching this video gave me flashbacks to that mess.

Vor 11 Tage
Ensabre noir
Ensabre noir

..time to do a cross over with linus and get a 150 tb-er

Vor 11 Tage
Nicholas Reif
Nicholas Reif

Have you tried testing the power outlet?

Vor 11 Tage
Michael Cook
Michael Cook

Stop recommending NAS if you’re through-putting large swaths of data on a daily basis. The hard drives typically used for NAS drives puts a huge load on the power supply unit, NAS drives are better used as archival storage units... ...not for transferring daily footage intakes for, for instance uncompressed video footage, or modified video output for youtube. Set yourself up with a windows or Linux based file server, use a raid or virtual drive array, then you 1) won’t have to store things on the NAS, 2) wont be restricted to the firmware/software if the NAS company goes belly up, and 3) you could use NIC teaming to get the transfer speeds up.

Vor 12 Tage
Joel Garcia
Joel Garcia

Sign-ology

Vor 12 Tage
CapnTates
CapnTates

A system builder skimping on the PSU? Where have I heard this before?

Vor 12 Tage
Jake Britton
Jake Britton

Screw NAS.. Just get a computer, with a add on hardware raid card and load it up with 4 to 12 hard drives. Benefit from blazing speeds, and you can share it over network using native software or third party software to do more than a NAS, plus upgradability, comprehensive health monitoring and customization. NAS just sucks.

Vor 12 Tage
SimonTek
SimonTek

Why do we look for common issues after we experience something, instead of before we buy it?

Vor 12 Tage
Stephen Preston
Stephen Preston

Probably pico PSU on the inside?

Vor 12 Tage
Simon Lally
Simon Lally

what are you doing to them as my 3 synology nas have been working for 2+ years (115j and 414j and 1817+) ???? i am upgrading the drives from WD 4Tb to seagate 8Tb (3 so far in SHR) and all works fine for me!!!

Vor 12 Tage
Homer Slated
Homer Slated

Sounds like a job for Louis Rossmann!

Vor 12 Tage
rmp5s
rmp5s

Franken-NAS. lol

Vor 12 Tage
ugzz
ugzz

My office's 1515+ died 6 moths ago. We bought a new one and followed instructions to recover the raid, which works surprisingly well. We have a second synology, i want to say it was a 418, (with less important data) that stopped working about 2 months ago so we pulled it from service, but someone hooked it up a few weeks ago and it seems to be working fine. Of course it's "suspect" at this point, but that sure is odd..

Vor 12 Tage
techno
techno

Advice ditch synology either DIY with freenas or go buy a truenas from it systems. Better support and quality

Vor 12 Tage
P V
P V

Reason I build all my NAS boxes: Cheaper, faster and easy to repair.

Vor 12 Tage
Tripp Williamson
Tripp Williamson

Sounds like bad caps on the main board.

Vor 12 Tage
scoobtoober29
scoobtoober29

Also for some dank content, can you get LTT to help put in a storinator!!!!

Vor 12 Tage
scoobtoober29
scoobtoober29

Get me some OFFICE SPACE revenge on that shit box

Vor 12 Tage
marcoNLD
marcoNLD

i hear a good job for http://www.youtube.com/user/TheTecknowledge/featured if you want serious help

Vor 12 Tage
Celeste Celeste
Celeste Celeste

The guy has a faulty Syno from the start and doesn't change it... a fucking genius ^_^;

Vor 12 Tage
C DC
C DC

What about CPU failure? I bought an 1815+ (used) and I had about 2 months of fun with it. Power supply works fine, I even tried with an extra power supply just for the motherboard, and it worked for a few minutes several times. As far as I understand PSU is okay. CPU (an Atom) fails somewhen and gets the NAS dying. There are several clips on youtube, many discussions on forums about this issue. In the end it seems to always come down on Atom CPUs having a malfunction that shows up after some time (weeks, months or even longer than a year) Synology does not appear really helpful to me. It feels like I bought a piece of crap and whenever I realize, I should by the next piece of crap to replace the old one. 1815+ was great for the time it worked, but you really play russian roulette with these units based on Atom CPUs. I learned my lesson by spending about 700 Euros and ending up with some electronic trash plus a few files lost, which were not backed up yet. Synology - never again for me.

Vor 12 Tage
TheTaleteller
TheTaleteller

I got about 20 Synology around several places starting from cheap ds214 two bay ones up to eight bay and some rack mount. They run 24/7 since ever. I had two failures, both due to intel celeron issues and both got replaced in warranty. In fact one of them even got an upgrade to a newer model. Seems like you are unlucky. ;-)

Vor 12 Tage
S B
S B

Better backup your backup, mate.

Vor 12 Tage
atvfool2
atvfool2

well I'm nervous as hell now. I run a drobo 5n but now I may have an excuse to build a custom nas.

Vor 13 Tage
Paul Reynolds
Paul Reynolds

Thing do fail just bad luck! Own 3 Synology units run great years old too...

Vor 13 Tage
Alec Grolimond
Alec Grolimond

I have two Asustor NAS one is ten years old the other two. Never failed but I think the Synology may have better features.

Vor 13 Tage
Ivan Doe
Ivan Doe

Use QNAP, proven reliability, at least my experience.

Vor 13 Tage
jox
jox

My ds718+ died after a week of usage :/

Vor 13 Tage
Bill McElroy
Bill McElroy

Send it to EEV blog!!

Vor 13 Tage
Martin S.
Martin S.

This is why I always build my own or someone elses NAS. I can always readily fix it!

Vor 13 Tage
The Welder
The Welder

I seriously don't get it. You're supposed to be professional reviewers and you're recommending Synology pieces of shit. Why anyone listens to your advice is beyond me. Get yourself a QNAP TS-1279U-RP and just have it Iook after all your storage needs without recommending and wasting money on your Synology crap. I feel mostly sorry for the suckers watching your videos and believing your recommendation bullshit. Oh fuck me, and now you're thinking of trying some Asus thing! You literally have no idea, stick to a company that specialises in storage solutions.

Vor 13 Tage
ASUSTOR TV
ASUSTOR TV

We do specialise in storage solutions. Thank you.

Vor 10 Tage
Nemesis 851
Nemesis 851

Reading through your viewer comments below. I’m going to try a XPEnology route. (Your choice of hardware, and Bootstrapped Synology software)

Vor 13 Tage
Nemesis 851
Nemesis 851

Thought you said you were going to FreeNAS (buy their retail boxes/or build your own) with software running ZFS

Vor 13 Tage
B
B

F, I just got a 918+ for my business that I run out of the house because Synology was recommended to me for being solid. It's on 24/7 which may help...but still this is a new worry

Vor 13 Tage

Nächstes Video